Last updated: 1 January 2025. This Privacy Policy explains how slvip collects, uses, stores, and protects the personal data of Filipino players in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173).
When you register and use the slvip platform, we collect personal information necessary to operate your account and comply with applicable Philippine regulations. This includes your full name, date of birth, email address, mobile number, and government-issued identification details required for identity verification. We also collect transactional data such as deposit and withdrawal records, betting history, and payment method details. Technical data — including your IP address, device type, browser information, and session logs — is automatically gathered when you access the platform. All data collection is conducted lawfully, fairly, and transparently in line with the Data Privacy Act of 2012.
Your personal data is used primarily to create and manage your account, process financial transactions, and deliver the gaming services you have requested. We use identity and age verification data to ensure compliance with Philippine gaming regulations and to prevent underage access. Transaction records help us detect and prevent fraud, money laundering, and other prohibited activities. We may use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional communications about relevant offers. slvip does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances.
We share your personal data only with trusted third parties who are essential to delivering our services, including licensed payment processors, identity verification providers, and regulatory bodies as required by law. All third-party service providers are contractually bound to handle your data securely and only for the specific purposes for which it was shared. We may disclose your information to government authorities, law enforcement agencies, or regulators when legally required to do so. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified in advance. We do not share your data with advertising networks or data brokers.
slvip retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulatory obligations. Financial and transactional records are typically retained for a minimum of five years in accordance with anti-money laundering regulations. When your data is no longer required for legal or operational purposes, it is securely deleted or anonymised. You may request the deletion of your personal data at any time, subject to any overriding legal retention requirements. Requests for data deletion will be processed within a reasonable timeframe and you will be notified of the outcome.
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage with access controls, and regular security audits. Our staff who handle personal data are trained on data protection obligations and are bound by confidentiality agreements. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the National Privacy Commission (NPC) in accordance with the Data Privacy Act. You are also responsible for keeping your account credentials secure and should notify us immediately if you suspect any unauthorised access.
As a Filipino player, you have specific rights under the Data Privacy Act of 2012 that slvip is committed to upholding at all times. You have the right to be informed about how your personal data is collected, processed, and used, and we will always provide clear and accessible information upon request. You have the right to access a copy of the personal data we hold about you, and to request corrections if any information is inaccurate or incomplete. You may object to the processing of your data in certain circumstances, particularly where processing is based on legitimate interests rather than legal obligation. You also have the right to erasure or blocking of your data where it is no longer necessary for the purpose it was collected, subject to applicable legal retention requirements. To exercise any of these rights, please contact our support team and we will respond within the timeframe prescribed by law.
slvip uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and analyse how our services are used. Essential cookies are necessary for the platform to function correctly and cannot be disabled. Analytical cookies help us understand player behaviour in aggregate so we can improve our services — these do not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or share cookie data with external marketing platforms. By continuing to use the slvip platform, you consent to our use of cookies as described in this policy.
The slvip platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from anyone under the age of 21, and registration by minors is prohibited. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that information and close the associated account. Parents and guardians who believe their child may have registered on the platform are encouraged to contact our support team immediately. We use age verification procedures during registration to minimise the risk of underage access, and we continuously review these measures to ensure their effectiveness.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. When material changes are made, we will notify registered players through the platform or by email prior to the changes taking effect. The date at the top of this page will always reflect when the policy was last revised. Continued use of the slvip platform after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data. If you have any questions about changes to this policy, our support team is available to assist you.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our support team directly at [email protected]. We are committed to addressing all privacy-related enquiries promptly and fairly. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Our Data Protection Officer oversees compliance with the Data Privacy Act and can be reached through the same support channel. We take all privacy concerns seriously and will work with you to resolve any issues in a transparent and timely manner.
Your privacy matters to us. If you want to know more about how slvip handles your personal information, our FAQ page covers the most common questions. You can also visit our Terms and Conditions or get in touch with our support team directly.